Terms of Service

Welcome to Brillo Brilliante. By accessing our website or placing an order through our online store, you agree to the following Terms of Service.

1. General

Brillo Brilliante operates an online store offering cosmetics and beauty products to customers in Kuwait. We reserve the right to update, modify, suspend, or discontinue any part of our website or services when necessary.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, ingredients, and availability displayed on our website are accurate.

Actual product colors or appearance may vary slightly depending on the customer's device or screen settings.

All products are subject to availability. Brillo Brilliante reserves the right to limit quantities or cancel an order if a product is unavailable.

3. Orders

Customers are responsible for providing accurate and complete information when placing an order, including delivery details and any information required to complete the purchase.

An order is considered confirmed once it has been accepted or confirmed by Brillo Brilliante.

Brillo Brilliante reserves the right to refuse or cancel an order when necessary, including cases involving incorrect information, product unavailability, pricing errors, or suspected misuse of the service.

4. Prices and Payment

All prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.

Prices, discounts, and promotional offers may be changed or discontinued at any time. The price applicable to an order is the price displayed when the order is placed.

Available payment methods will be displayed during checkout.

5. Delivery

Brillo Brilliante provides delivery within the areas covered by its delivery service in Kuwait.

Delivery times are estimates and may be affected by traffic, weather, holidays, high order volumes, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address and being available to receive their orders.

6. Cosmetics and Beauty Products

Customers should review the product description, ingredients, usage instructions, warnings, and other available product information before purchasing.

Customers are responsible for checking whether a product is suitable for their individual needs, skin type, allergies, or sensitivities.

Products should be used according to the manufacturer's instructions. Brillo Brilliante does not guarantee that a product will produce a particular result for every customer.

7. Returns and Exchanges

Customers should review the applicable return and exchange conditions before placing an order.

Due to hygiene and safety considerations, certain cosmetics and beauty products may not be eligible for return or exchange, particularly if opened, used, or removed from their original sealed packaging.

Eligible products must generally be unused, undamaged, and in their original condition and packaging.

8. Refunds and Cancellations

Order cancellations and refunds are subject to the applicable policies of Brillo Brilliante.

Where a refund is approved, it will be processed using the applicable payment method or another appropriate method.

9. Website Use

Customers agree to use the Brillo Brilliante website only for lawful purposes and not to misuse the website, interfere with its operation, or attempt unauthorized access to its systems.

10. Intellectual Property

All content on the Brillo Brilliante website, including logos, text, photographs, product images, graphics, designs, and other materials, is owned by or licensed to Brillo Brilliante unless otherwise stated.

Such content may not be copied, reproduced, modified, or distributed without prior permission.

11. Privacy

Brillo Brilliante may collect and process personal information necessary to process orders, arrange deliveries, process payments, communicate with customers, and improve its services.

Personal information will be handled in accordance with applicable privacy requirements and laws.

12. Limitation of Liability

To the extent permitted by applicable law, Brillo Brilliante shall not be responsible for indirect or consequential losses resulting from the use of the website or services.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded.

13. Governing Law

These Terms of Service shall be governed by the applicable laws of the State of Kuwait.

Any disputes arising from the use of the website or services shall be subject to the jurisdiction of the competent authorities and courts of Kuwait.

14. Changes to These Terms

Brillo Brilliante reserves the right to update these Terms of Service when necessary. Updated terms become effective when published on the website.